Shipping policy
KOKO IKIZEN SHIPPING POLICY
We aim to provide a seamless shopping experience, ensuring your orders are delivered promptly and securely.
📦 Shipping Fees
- FREE Shipping: All orders PHP5,000 and above qualify for free shipping.
- Standard Shipping: Orders below PHP5,000 incur a standard shipping fee, calculated at checkout based on your location.
🚚 Delivery Timeframes
Our deliveries are facilitated by our shipping partner, adhering to their standard delivery schedules:
- Metro Manila: 1–3 business days
- Provincial Areas: 3–10 business days
Please note: Delivery times may vary due to factors such as holidays, peak seasons, or unforeseen circumstances.
🌏 Shipping Coverage
We ship nationwide across the Philippines. For international shipping inquiries, please contact us at hello@kokoikizen.com or send us a message via Facebook or Instagram @kokoikizen.
📍 Order Tracking
Once your order is dispatched, you’ll receive a tracking number via email or SMS to monitor your shipment’s progress.
❗Important Reminders
- Ensure your shipping address and contact details are accurate to prevent delivery delays.
- Shipping fees are non-refundable, except in cases where the product received is defective or incorrect.
For any shipping-related questions or concerns, feel free to reach out to us at hello@kokoikizen.com. We’re here to assist you.
Note: The delivery timeframes provided are based on our shipping partner’s standard schedules. We will update you accordingly should there be any changes.